Cancellation Policy
At Not Your Usual Wine Bar, we understand that plans can change. To ensure a smooth experience for all our guests, we have established the following event cancellation policy.
Guest-Initiated Cancellations for Public Events:
- 72+ Hours Before the Event: Full refund or rescheduling without penalty.
- Less than 24 to 72 Hours Before the Event: No refund, but a credit may be offered at our discretion.
- Less than 24 hours Before the Event: No refund.
- No-Show: No refund or rescheduling.
Not Your Usual Wine Bar-Initiated Cancellations:
- In the rare event that we must cancel due to unforeseen circumstances, guests will receive a full refund or the option to reschedule.
- We reserve the right to cancel or reschedule events due to low attendance, extreme weather, or other unavoidable conditions. Affected guests will be notified as soon as possible.
Private Event Bookings:
- A non-refundable deposit of 20% is required to secure the booking.
- Cancellations made 5 days in advance will receive a refund minus the deposit.
- Cancellations made less than 5 days in advance are non-refundable but may be rescheduled at our discretion.
- Final adjustments to the number of guests should be done max. 5 days before the event. Otherwise, full agreed amount should be covered.
For any cancellation or rescheduling requests, please contact us at info@notyourusual.dk. We appreciate your understanding and look forward to welcoming you soon!